COMPLAINTS/FEEDBACK

We Value Your Feedback

At MTOS, we are committed to delivering the best possible experience to our customers. Your feedback is invaluable to us in ensuring we meet that goal. Whether you have a suggestion, compliment, or a complaint, we want to hear from you.

How to Submit Your Feedback

We encourage you to share your thoughts with us using the form below. Please provide as much detail as possible, so we can fully understand your experience and work towards a resolution if needed.


  • Complaints: If something didn't meet your expectations, we sincerely apologize. Please let us know what happened, and we'll strive to resolve the issue promptly.

  • Suggestions: Have ideas on how we can improve? We welcome your creative input and will consider it for future enhancements.

  • Appreciation: If you had a positive experience with us, we'd love to hear about it! Your feedback helps us recognize our team's efforts and continue delivering great service.

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Privacy Collection Notice

This Privacy Collection Notice describes how Mighty Orchid Services Pty Ltd (ABN 673 232 632) (we, us or our) collects and handles your personal information when you make an enquiry with us. We collect personal information from you so that we can respond to your enquiry and for related purposes set out in our Privacy Policy, available on our website (or on request).

We may disclose this personal information to third parties, including our personnel, related entities, any third parties engaged by us and acting on our behalf and as otherwise set out in our Privacy Policy.

We store personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia.

If you do not provide your personal information to us, it may affect our ability to do business with you.

Please see our Privacy Policy for more information about how we collect, store, use and disclose your personal information, including details about overseas disclosure, access, correction, how you can make a privacy-related complaint and our complaint-handling process.

If you have questions about our privacy practices, please contact us by email at: info@mtos.com.au. By providing your personal information to us, you agree to the collection, use, storage and disclosure of that information as described in this privacy collection notice.