Accountability

Accountability at Mighty Orchid Services

Accountability means being clear about promises—and delivering on them. We operate with transparency, dependable communication, and rigorous governance so participants, families, and partners can trust every interaction and outcome.

  1. Clear agreements & expectations

    We set scopes, schedules, and responsibilities from day one, so everyone understands the plan and the measures of success.

  2. Real-time communication & progress notes

    Participants, families, and stakeholders receive timely updates. Notes are accurate, respectful, and tied to goals and outcomes.

  3. Incidents, feedback & complaints

    We provide accessible pathways to raise concerns, respond quickly, and document outcomes—learning from every event.

  4. Audits & continuous improvement

    Internal reviews, compliance checks, and outcome tracking help us improve services, training, and reliability across SIL, Community Access, Daily Life, and High-Intensity Supports.

“Mighty Orchid have been really professional and organised with onboarding, communicating and invoicing from Day 1. The staff who provide care are reliable and fantastic at what they do!”
— Jodie Crane, Participant’s Family Member
Meet the people who keep us accountableArrow pointing right